Returns Policy

You may return most new, Unused items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or damaged item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. . To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

JulesJewelers.com Customer Q&A

General Information

Q: Where is JulesJewelers.com located?

A: We are an online-only jewelry store based in Dublin, Ireland.

Q: What are your operating hours?

A: Our store operates from Monday to Friday, 9:00 AM to 5:00 PM.

Products and Selection

Q: What types of jewelry do you offer?

A: We offer a wide variety of earrings, necklaces, rings, bracelets, and anklets. Our items are available in gold, sterling silver, and rose gold. Some pieces feature colored gems, diamonds, or simple designs.

Q: Do you have adjustable sizes for your jewelry?

A: Yes, many of our jewelry items come in adjustable sizes to ensure a perfect fit.

Q: Do you offer a ring size guide?

A: Yes, we have a ring size guide available on our website to help you find the perfect fit.

Delivery and Collection

Q: How long does delivery take?

A: Delivery takes a maximum of 5-7 working days.

Q: Do you offer click and collect?

A: Yes, we offer a convenient click and collect option for our customers.

Returns and Exchanges

Q: What is your returns policy?

A: We accept returns provided that the items have not been worn or damaged. Please ensure that the jewelry is in its original condition.

Purchasing and Payments

Q: How can I purchase items from JulesJewelers.com?

A: You can browse and purchase items directly from our website. Add your selected items to the cart and proceed to checkout for payment.

Q: What payment methods do you accept?

A: We accept various payment methods, including credit/debit cards and online payment systems. Please check our website for more details.

Customer Support

Q: How can I contact customer support?

A: You can reach our customer support team through our website's contact form or by emailing us directly. We strive to respond promptly during our operating hours.

Q: Do you offer any guarantees on your jewelry?

A: Yes, we stand behind the quality of our jewelry. If you have any issues with your purchase, please contact our customer support team for assistance.

Special Services

Q: Do you offer gift wrapping or special packaging?

A: Yes, we offer gift wrapping and special packaging options for a small additional fee. Please select this option at checkout if desired.

Q: Can I request a custom order?

A: While we primarily offer ready-made jewelry, we can discuss custom orders on a case-by-case basis. Please contact our customer support team with your request.

Additional Information

Q: Do you have any physical stores?

A: No, we operate exclusively online, which allows us to offer high-quality jewelry at affordable prices.

Q: Can I track my order?

A: Yes, once your order has been dispatched, you will receive a tracking number to monitor its progress.

We hope this Q&A helps you with any questions you may have. For further inquiries, please don't hesitate to reach out to our customer support team. Thank you for choosing JulesJewelers.com for your jewelry needs!

• "Excellent products and excellent service." - Josephine
• "Excellent value. High quality products at reasonable prices." - Warren
• "Outstanding customer service." - Jack
• "You're the best! Thank you!" - Sarah